Privacy Policy

1. Introduction

Race Genie Ace ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website race-genieace.com and use our Australian real estate tax advisory services.

By accessing or using our services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, do not use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Name and contact information (email address, phone number, mailing address)
• Professional information related to your real estate transactions
• Financial information necessary for tax advisory services
• Communication preferences and newsletter subscriptions
• Information provided in consultation requests and forms

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information:

• IP address and browser information
• Device type and operating system
• Pages visited and time spent on our website
• Referring website and search terms used
• Cookies and similar tracking technologies

2.3 Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. You can control cookie preferences through our cookie consent manager and your browser settings. For more information, please see our Cookie Policy.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Providing Australian real estate tax advisory services
• Responding to your inquiries and consultation requests
• Sending newsletters and educational content (with your consent)
• Improving our website and services
• Complying with legal obligations and professional standards
• Protecting against fraud and maintaining security
• Analyzing website usage and performance

4. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our website and providing services, such as:

• Email marketing platforms for newsletter distribution
• Website analytics and performance monitoring
• Cloud storage and data processing services
• Professional advisors and consultants

4.2 Legal Requirements

We may disclose your information when required by law or in response to:

• Court orders, subpoenas, or other legal processes
• Government requests or investigations
• Protection of our rights, property, or safety
• Prevention of fraud or illegal activities

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against:

• Unauthorized access, use, or disclosure
• Accidental loss, destruction, or damage
• Unlawful processing or alteration

Our security measures include encryption, secure servers, access controls, and regular security assessments. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors affecting retention periods include:

• Legal and regulatory requirements
• Professional standards and obligations
• Business and operational needs
• Your ongoing relationship with our services

7. Your Rights and Choices

Under Australian Privacy Law, you have certain rights regarding your personal information:

7.1 Access and Correction

• Request access to your personal information we hold
• Request correction of inaccurate or outdated information
• Request details about how we collect, use, and disclose your information

7.2 Opt-Out Rights

• Unsubscribe from marketing communications at any time
• Withdraw consent for certain data processing activities
• Request deletion of your information (subject to legal obligations)

7.3 Cookie Controls

• Manage cookie preferences through our website settings
• Disable cookies through your browser settings
• Opt-out of analytics and marketing tracking

8. International Data Transfers

Some of our service providers may be located outside Australia. When we transfer your information internationally, we ensure appropriate safeguards are in place, including:

• Contractual protections with service providers
• Compliance with applicable data protection laws
• Implementation of security measures during transfer

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "Last updated" date
• Sending email notifications for significant changes

Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

12. Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact us:

13. Complaints Process

If you believe we have breached your privacy rights, you may lodge a complaint with us. We will:

• Acknowledge your complaint within 3 business days
• Investigate the matter thoroughly
• Provide a written response within 30 days
• Take corrective action if necessary

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.